ICAP
Managed I.T. Services
Tailored Services to Give You Peace of Mind
We start by listening. We do not try to fit you into a plan or menu of services where it may not be the best solution for your needs. Each engagement begins by hearing about YOU! Depending on your business systems and needs, we will create a program that will work side by side with your staff to reach your company's goals and ensure its continued success.
Your custom solution is built upon the foundation of our core managed services. Our Infotect Consulting and Assistance Program (ICAP) provides 24/7 monitoring, alerting, asset management, and regular reporting. Program options include quarterly business strategy meetings, help desk services, and a dedicated System Architect.
Our options continue beyond your I.T. infrastructure to also include consulting, website hosting/building, application development, and project management. We bring current experience in leading industries straight to you! Our clients cover almost every major industry vertical, including non-profits, construction, medical, local government and professional services.
Your custom program comes with features like
24/7/365 Monitoring & Alerting
Regular Business Planning
Network & Data Protection
Dedicated Help Desk Support
Asset Management
Microsoft 365 Licensing & Support
The Three Pillars of
Managed I.T. Services
Security is at the top of every business’ priority list. It is also the foundation of our custom managed services offering. To build a forward direction for your technology and goals, you need to have confidence that the underlying network, systems and data are safe and protected. We define three pillars are the starting point for our managed services.
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Your network connects your internal devices to each other and the outside world. Modern network design focuses on segmentation and traffic management. A good design doesn’t have to be complex or expensive – it has to be thoughtful. We are sensitive to the potential costs of good network security and bring our dedication and expertise to you.
Network Security focuses on perimeter protection and good policies. Internet-facing systems are vulnerable to attackers from all over the world. The more services you host, the more risk you create. We include firewall administration, so network security is never optional. We help build the good policies and protocols that help protect your network.
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We know you care about your people. Every successful organization has hard working people using technology every day. Whether the device is a desktop computer or a cell phone, we understand the importance of reliability and responsiveness needed. We help you balance security to minimize the impact on your team and productivity.
The desktop or endpoint is the most common point of access for malware and viruses. It is necessary in the modern workplace to use the Internet, so endpoint protection is crucial. ICAP provides centrally monitored protection using industry-leading technology to prevent and stop infections. Custom policies allow for additional security based on your needs. We can even protect company phones and tablets.
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From intellectual property to pictures from your last company event – it is all important! We take care of your data as if it was our own. Maybe you have decades of files or years of email archives, you should not compromise anything with your data protection strategy. Our approach is understanding your data, retention requirements, and recovery needs. Then, we factor in your growth trajectory and budget to create a custom data protection solution. Most of all, we make sure you always have access to your data. We build backup solutions that you own and can control.