2026 Annual Customer Survey Results

Your Feedback Drives Us Forward!

For over 26 years, Infotect has been passionate about making technology simple, reliable, and empowering for the organizations we serve.

Here's what our clients told us this year: 

100%

Clients view Infotect as an extension of their company

100%

Response time met expectations

100%

Would consider recommending Infotect to a colleague

4.84/5

Average service satisfaction rating

What Our Clients Value Most

Our customers consistently rated Infotect highly for:

  • Professionalism & Courtesy

  • Technical Knowledge

  • Clear Communication

  • Fast Issue Resolution

  • Responsive Support Team

98%

of all service ratings were either Satisfied or Very Satisfied.

What Our Clients Are Saying

"This team has been supporting our IT for many years and feels like family. We appreciate the responsiveness, technical knowledge, professionalism, and willingness to help whenever issues arise."

"I've been very pleased and impressed with the response time, feedback, and knowledge provided. I do feel like we're a team."

"Helpful, swift with inquiries, and knowledgeable."

Looking Ahead: Al and Business Productivity

Among customers who completed the optional Al section, the biggest opportunities identified were:

Employee productivity and everyday tasks

Data analysis and decision-making

Business process automation

The most requested areas of guidance included:

  • Employee Al training

  • Workflow automation

  • Microsoft Copilot readiness

  • Practical Al implementation strategies