System Engineer

Compensation: $50-$57k salar

The System Engineer provides remote and onsite support to clients of Infotect Design Solutions. Responsibilities include delivering superior customer service in a variety of technological scenarios requiring high-level analytical and problem-solving skills. Client environments may range from small single office businesses to multi-site wide area networks of large companies.

The System Engineer will often take the lead in projects and client communications, defining the experience with both Infotect and the technology solution. While working with clients, the Support Engineer will help clients identify opportunities to use technology more efficiently and plan for future development. In regular communication and under the supervision of the assigned System Architect, the System Engineer will support the life cycle management of client technologies. The System Engineer also is expected to be a point of escalation for the internal team, to take responsibility for high-priority tasks or client communications and provide technical knowledge and guidance, specifically around server- or domain-based objectives.

Responsibilities

  • Monitoring and technical support for client networks including computers, servers, switches, routers, firewalls

    and other specialty equipment

  • Support Microsoft server solutions both premise and cloud-based with varying complexity/functionality/uptime

    requirements dependent on client needs

  • Support server-based software solutions including Microsoft’s business product line, Azure integrations, and

    Infotect’s backup solutions

  • Open, review, resolve, manage, close support tickets

  • Provide services via onsite appointments or remote system access/telephone/online session

  • Participate in delivery technology projects as support or project lead

  • Work as part of a team providing knowledge exchange and idea sharing

  • Assist management in the enhancement of products/services as needed

  • Train end users on the everyday use of their computers, servers and other network resources

Required Education, Certifications and Experience

  • At least ONE Microsoft Certification with server or equivalent product/application OR

    At least Associates or higher degree college diploma

  • Advanced experience with Microsoft Server Domain Environments using Server 2016 or later

  • Experience with Microsoft Active Directory using Server 2016 or later

  • Experience with Microsoft Azure / Entra environments and hybrid premise environments

  • Experience with Microsoft Desktop operating systems in domain environments, including Windows 11 24H2

  • Experience with Microsoft 365 Business cloud services/applications

  • Experience with Office 2021 or later

  • Proficient workstation and network-related troubleshooting skills

  • Ability to research solutions to various issues on web sites or using other technical sources

  • Experience with Firewalls, Routers, and Switches and advanced network topology

  • Standard understanding of IP networks

  • Work requires some physical effort in the handling of materials, boxes, and equipment

Profile of Successful Candidates

  • Ability to stay calm and focused under pressure

  • Professional demeanor and appearance

  • Good written, oral and interpersonal communication skills

  • Self-motivated, self-directed

  • Willingness to deeply learn assigned clients environments to provide authoritative knowledge to the team on the environment and needs

  • Flexibility: task assignment, priorities, work environment, may require occasional schedule shifts for after-hours maintenance or project tasks

  • Open minded, desire to learn

  • Quick thinker, creative problem solver

  • Willingness to do some traveling within fifty miles of the Tampa, FL

  • Have reliable transportation and insurance

  • Decision making ability to establish priorities, credibility, and balance among priorities

Benefits Include

  • Simple IRA with Company Match

  • Paid Time Off

  • Community Service Time Off

  • Bonus and Incentive Opportunities

  • Mileage Reimbursement

  • Health Insurance Subsidy

About Infotect Design Solutions

Founded in 2000, Infotect Design Solutions provides a full range of technology services to small and large companies. We are looking for team members that would like to join!

Our Mission: To improve the experience of using technology for all of the customers we support.

We pride ourselves on integrity, quality and service. We hope that in your consideration of joining Infotect that

you look forward to working where employees are respected, supported and given the opportunity to grow.

  • Office is located at 8025 E. Dr. Martin Luther King Jr Blvd Tampa FL 33619

  • Normal business hours are Monday-Friday, 8am to 5pm

  • All candidates are subject to a background check and citizenship verification

  • Infotect is a drug-free workplace

  • Position offers health insurance benefits after 90 days

Apply Now

Interested candidates should email résumé and inquiries to jobs@infotectdesign.com or apply via the link.

Infotect Design Solutions, Inc. is an Equal Opportunity Employer. Applications will be considered without regard to race, sex, religion, color, national origin, age, gender identity and/or expression, disability, sexual orientation, veteran status or other factors not related to specific position qualifications.